Ideal Candidate:

• Proficient in Serbian, Slovenian, Slovak, Albanian, Croatian

• Previous experience of or aptitude for Customer Service.

• Good organizational skills.

• A working knowledge of MS Word / Excel

• Excellent communication skills and thе ability to remain calm in all situations.

• Ability to work on own initiative and under pressure in order to achieve deadlines.

• Ability to adapt to a continuously changing environment and procedures.

Job description:

• To respond to all customer enquires within given timescales, efficiently and effectively.

• To develop and maintain a full technical knowledge of client products and services.

• To be able to rеcognise when a problem or query should be transferred to another department or a more senior member of staff.

• To deal with all correspondence as requested/required.

• Logging of all calls accurately and in line with procedure.

• Responsible for maintaining and updating all administration.

• To consult product manuals, to be able to advise customer of appropriate options / solutions.

Offer:

• Professional technical training (paid)
• Fixed salary, bonuses based on performance and medical benefits
• Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level)
• Real possibilities of career development
• A modern, dynamic and friendly working environment

Company description:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever™, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.