We are pleased to inform you about the opening in Romania /Iasi with HCL Technologies for the profile of - Service Delivery Specialist for one of the leading multinational technology Client.

Required Experience

·      Purchase order and procurement experience preferably in marketing business but open to others

·      Understanding of financial compliances and business rules.

·      Client management / facing experience of at least 1 year.

·      Should be mature enough to handle client issues / escalations.

·      Proven experience as a Client Relations Manager or Relationship Manager.

·      Background in customer service; industry knowledge is a plus.

·      Experience tracking relevant KPIs (e.g., customer satisfaction).

·      A customer-oriented attitude.

·      Excellent communication and negotiation skills.

·      Ability to work well with a team.

Job Profile

·      Support and handle finance/purchase order tasks.

·      This marketing role will act as a service coordinator who will provide visibility and coordination to the marketing team. It’s a highly important role to ensure Purchase orders are on track, get planned and executed flawlessly.

·      Understand purchase order scopes, requirements & SLAs and communicate it to field team.

·      SDS will ensure that service requests are executed as per scope and timeline. The person will also Track mail communication from customer.

·      Escalate information of delays of purchase orders to the field team and customer.

·      Prepare reports related to the validation of information, delivery status of POs, delay reasons for purchase orders, feedback, etc.

·      Support team by analyzing information.

·      Respond promptly to customer inquiries.

·      Responsible for data accuracy and effectiveness.

Education Requirement

Any Graduate / Postgraduate.

Skills Required

High School Diploma in any field

Good communications skills

Good interpersonal skills

Good Computer skills in MS application