The purpose of the role is to be the key contact for the Xerox Service Delivery Management team and to provide advice on the financial performance of the contracts and regions.

The role will be responsible for understanding the business hydraulics, trends, impacts and providing support to the sales and service delivery teams to ensure we maximize our financial performance, whilst complying with our contracted obligations.

Key tasks include completing monthly financial validations on account P&L’s and ensuring contractual obligations are met and liaising with many teams across the company.  

• Analyse and interrogate financial data and provide insight into key trends
• Review contract level performance and understand reasons for low margin and red contracts
• Ensure P&L’s are accurate and propose journal amendments where the entries are required
• Ensure notifications for price increases are timely & accurate and reflected in the invoicing
• Review contracts and ensure billing is correct and we are meeting contractual obligations
• Work across various areas of the business to resolve issues or drive improvements in our performance
• Use financial data to understand any risks or opportunities to the business, then ensure risks are mitigated and opportunities realised.

Major Responsibilities

To support enhancement of all elements of reporting within the HCL Contract Performance Team supporting the Xerox account including;

• Interrogating contract P&L’s, ensuring accuracy in the revenue and costs
• Understand the key business drivers and become a subject matter expert for your Region or Service Offering
• Analyze and reconcile asset database and make sure that all the devices are allocated to the correct contract
• Provide support and analysis for commercial reviews
• Work closely with finance teams to ensure contracts are accounted for accurately
• Offer support to Delivery in any be spoke query they might have
• Enhance and create graphics to aid format and style of reports including Excel and PowerPoint submissions
• Support one-off projects as required by the business in relation to improving processes and business performance
• Investigate and resolve discrepancies in data through to source
• Be able to provide cover for your Line Manager

Background, skills, experience and qualifications

• Personable and trustworthy communicator at all business levels.
• Excellent analytical, numerical and problem solving skills
• Ability to work on own initiative
• Ability to create good working relationships with other employees
• Experience working with Excel and PowerPoint.
• Ability to manipulate data and present as Business Information
• Ability to prioritize and work to deadlines
• Good verbal and written communication skills – including English to a fluent level
• Able to communicate effectively with internal Customers in English
• Ability to work across a variety of departments and functions to achieve objectives
• Must be willing to commit to international travel on occasion

·      Process improvement skills and an understanding of business processes

Role specific competencies and requirements

·      Microsoft Office – Excel, Powerpoint, Word, Access, Outlook

·      Numeric

·      Good attention to detail