What we do at Gyfted: we’re a startup out of Stanford University helping match job-seekers like you to great opportunities with high quality startups based on their personality, skills and culture fit. We’re currently helping startups in gaming, security, ecommerce, martech, 3D design find their next great team members that fit their team culture.

Currently we are looking for Customer Success Manager for our client, innovative and dynamic tech company, operating in the cutting-edge field of artificial intelligence and machine learning. As a Customer Success Manager, you'll have the opportunity to work with groundbreaking AI-powered solutions that are revolutionizing industries worldwide.

Responsibilities:

• Serve as the primary point of contact for our valued customers, ensuring their success and satisfaction with our products and services.
• Build and maintain strong relationships with clients, understanding their needs and proactively addressing any concerns or challenges they may face.
• Collaborate closely with cross-functional teams to ensure seamless implementation and onboarding of new customers.
• Conduct regular check-ins and performance reviews with customers, identifying opportunities for growth and providing recommendations to optimize their experience.
• Act as an advocate for our customers internally, ensuring their voices are heard and their feedback is incorporated into our product development and improvement processes.

Requirements:

• Fluent in English with excellent communication skills, both verbal and written.
• Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position.
• Strong interpersonal skills with the ability to build rapport and trust with diverse clients.
• Exceptional problem-solving and critical-thinking abilities to address customer needs and challenges effectively.
• Self-motivated and results-oriented, with the ability to manage multiple customers and priorities simultaneously.
• Tech-savvy with a good understanding of software and technology solutions.

What we offer:

• Exciting and challenging work in a fast-paced and innovative tech company.
• Opportunity to make a significant impact on customer satisfaction and contribute to the company's growth.
• Collaborative and supportive work environment where your ideas and contributions are valued.
• Continuous learning and professional development opportunities to enhance your skills.
• Competitive salary and comprehensive benefits package.
• Flexible work arrangements to promote work-life balance.

If you are a motivated individual with a passion for customer success, strong communication skills, and a desire to work in a dynamic tech company, we would love to hear from you. Join us on our mission to provide exceptional customer experiences and be part of a talented team dedicated to driving success for our clients. Apply now and take the next step in your career journey!

Apply here: 

https://www.gyfted.me/job-offer/gyfted-customer_success_manager-4