Genesys Telecommunications Laboratories, a market leader and successful frontrunner within the contact center industry is one of the 50 largest software companies with more than 3500 customers in 80 countries and headquartered in San Francisco/Silicon Valley. 

Genesys is hiring a Professional Service consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our Customer Success and Services team. Your main responsibilities include consulting, designing, and implementing Genesy's next-generation customer experience solutions. Get in touch and accelerate your career today!

Major Responsibilities/Activities:

• Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products.
• Be comfortable leading technical and business discussions both in front of the customer and internally.
• Architect the solution meeting security and data compliance standards
• Present and demonstrate proposed Genesys solution features as required. Perform knowledge transfer of the delivered solutions after the engagement as necessary.
• Work effectively in a team environment, as well as independently to deliver the projects.

Qualifications/Skills:

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and an additional European language (desirable)
• As a candidate You have practical experience in the following technology areas:

• SIP and Voice based solutions
• (A)synchronous messaging and social media
• Artificial Intelligence and Bot solutions
• Web technology (HTML, Java)
• Understanding of business (digital) transformation and how they relate to customer experience technology
• Experience with software integration into large and complex environments.
• Networks and network security concepts (Encryption)
• Data privacy and GDPR related topics
• Reporting and Analytics skills on CX platforms

Desirable Skills in one or more of the following areas:

• Experience with Cloud Application support & Cloud APIs
• Experience in web application development methodologies
• Cloud computing and related technologies such as Azure, AWS, GPC, Docker, K8S, Redis, and others

APPLY HERE