Genesys is seeking a top-tier Order Organization authority to collaborate in the design, organization, and implementation of an order organization plan for our company customer deals based in Budapest, Hungary.

This role ensures Genesys’ top customers have a consistent and accurate experience throughout the contracting, billing, and collections processes. This leader must be adept in exercising good judgment in strategic and tactical decision-making as well as working on further automation and efficiency opportunities. This role will report to the Senior Director of Order to Cash.

You will work closely with Sales, Sales Operations, Finance, IT, and other teams to deliver and represent the Order Organization & Billing team. In this role, the candidate will be part of a team that collaborates with business finance and technical teams to deliver flexible solutions that may not be standard or automated. This person will have operated successfully in an adaptable, global, results-oriented environment. Excellent oral and written communication skills are crucial, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize.

Key Responsibilities:

• Regional order organization & billing lifecycle ownership of our “White Glove” deals
• Negotiate, problem-solve, design processes to support non-standard deal structures
• Coordination of necessary cross-functional resources to ensure a smooth process at the time of order submission
• Develop a portfolio of processed deals to ensure contractual agreements are met for the duration of the contract
• Month-end and quarter-end close activities, with the ability to work non-standard hours
• Support ad-hoc assignments as preferred
• Provide guidance, training, and mentoring to the other members of the Order Organization and Billing Operations team
• Work with Billing and Collections to improve order organization processing to minimize billing errors
• Investigate and resolve all subscription/order related issues
• Introduce improvements to improve the accuracy of processing/reporting and increase efficiencies

Qualifications / Skills Preferred and Preferred

• A minimum of 7 years expertise in Order to Cash processes in a SaaS-based technology company or something similar
• Experience in interacting with Sales/Deal Desk
• Ability to work self-guided and cross-functionally
• Experience with managing, defining, and delivering cross-functional initiatives through guide versus direct organization
• Experience supporting operations, finance, or accounting customers to set and effectively develop expectations, project deliverables, and encourage resolution when conflicts or issues arise
• Experience with Salesforce.com, SAP (S/4 Hanna – BRIM), and NetSuite a plus
• Requires excellent interpersonal, verbal, and written communication skills
• Ability to opportunity status quo and cultivate both process and behavior change across the different regions ensuring compliance on applicable company policies