Great customer experiences start with Genesys. We are building the next generation of customer engagement/support products for the global marketplace and looking for an experienced Senior Software Engineer to join us on this exciting and challenging journey.

You will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an agile team environment, our teams are full-stack, with capabilities to deliver full features across frontend, backend, eventing and storage layers. Genesys software engineers think through implementation details of scale, security, and usability.

You will be part of a team developing an advanced chat platform with multiple digital channels and AI/bot platform integrations. We work with large variety of modern technologies and passionate about extending our expertise in different software development areas. We code mainly in JavaScript/Node.js but experience with other programming languages is a definitive advantage.

Key Responsibilities:

• Design, development, and testing of features/functions delivered via platform components and/or services that are secure, reliable, highly scalable, and available
• Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
• Review code and provide feedback relative to best practices, improve readability and anticipate issues
• Troubleshoot production support issues post-deployment and come up with solutions as required

Experiences and skills we are searching for:

• 5+ years working in backend software development, whether it be with Java, C#, or Python
• Openness and willingness to learn and work with JavaScript/Node.js
• Deep understanding of web technologies and protocols
• Experience with relational databases (PostgreSQL) and other data stores (Redis, Elasticsearch)
• Experience with cloud technologies (AWS/Azure/GCP) is an advantage
• Experience with container orchestration (Kubernetes) and monitoring solutions (Grafana, Elastic) is an advantage
• Expertise in distributed systems architecture and microservices design patterns is an advantage
• Great collaboration and learning skills
• Good written and verbal communication skills in English

Experiences and skills we would be very happy about:

• 2+ years working with Node.js

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