Genesys Telecommunications Laboratories, a market leader and successful frontrunner within the contact center industry is one of the 50 largest software companies with more than 3500 customers in 80 countries and headquartered in San Francisco/Silicon Valley. 

Genesys is hiring a Professional Service consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our Customer Success and Services team. Your main responsibilities include consulting, designing, and implementing Genesy's next-generation customer experience solutions. Get in touch and accelerate your career today!

Major Responsibilities/Activities:

• Architect the solution meeting security and data compliance standards
• Design the functional call flows allowing customers to achieve their business outcomes
• Design and configure reporting and analytics enabling customers to measure and track their KPIs
• Advise customers on best practices
• Share knowledge with customers and colleagues
• Work with Genesys colleagues in your region and locally
• Write required documentation
• Troubleshoot complex issues with existing Genesys implementations.
• Project-related travel may be required.

Qualifications/Skills:

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and an additional European language (desirable)
• Proven knowledge of CX methodology from a vendor perspective
• Knowledge of Windows and Unix/Linux Operating System

Desirable Skills in one or more of the following areas:

• Experience with Cloud Application support & Cloud APIs
• Experience in web application development methodologies
• IP Telephony, hardware, and protocols: Genesys Cloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.), SIP, RTP and WebRTC

APPLY HERE