Genesys Telecommunications Laboratories, a market leader and successful frontrunner within the contact center industry is one of the 50 largest software companies with more than 3500 customers in 80 countries and headquartered in San Francisco/Silicon Valley. 

Genesys is hiring a Team Lead for a team of Professional Services consultants with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our Customer Success and Services team. Your main responsibilities include leading a team of consultants but also being part of consulting, designing, and implementing Genesy's next-generation customer experience solutions. Get in touch and accelerate your career today!

Major Responsibilities/Activities:

• Ability to lead and motivate a team of technical consultants
• Be a mentor for colleagues and help promote knowledge-sharing
• Establishing and maintaining strong working relationships within the team and throughout Genesys
• Communicate within the global community respecting cultural, language, and time zone variations.
• Be comfortable leading technical and business discussions both in front of the customer and internally.
• Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products.

Qualifications/Skills:

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• Capable of working on or leading a team through a fast-paced and complex project.
• The candidate must be keen to work in a diverse and multicultural environment.
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and an additional European language (desirable)
• Strong follow-through, ownership & responsibility on tasks assigned
• Effective time management and maintains flexibility
• As a candidate You have practical experience in the following technology areas:

• SIP and Voice based solutions
• (A)synchronous messaging and social media
• Artificial Intelligence and Bot solutions
• Web technology (HTML, Java)
• Understanding of business (digital) transformation and how they relate to customer experience technology
• Experience with software integration into large and complex environments.
• Networks and network security concepts (Encryption)
• Data privacy and GDPR related topics
• Reporting and Analytics skills on CX platforms

Desirable Skills in one or more of the following areas:

• Previous experience working as a team lead
• Cloud computing and related technologies such as Azure, AWS, GPC, Docker, K8S, Redis, and others. #LI-RKI

APPLY HERE