Genesys is investing 1 billion dollars in R D over the next 4 years and needs the right team members to turn that investment into innovation. Genesys is investing specifically in solutions for the Digital Customer Engagement area, in which the world’s leading brands are looking to innovate in how they create journeys across marketing, sales, and service to create a comprehensive Customer Experience. Whenever the moment, our technology facilitates those connections, creating Experience as a Service (XaaS).

The Genesys Digital Experience (DX) Product Management organization is hiring an experienced Product Manager to play a critical role in the development and delivery of Genesys’ digital-first solutions. In this role, you will usher features through all phases of product development with primary responsibilities on requirements definition, project planning, managing schedules, facilitating conflict resolution, identifying and communicating risk, and coordinating tasks involving dependencies within cross-functional development teams. You will add value by ensuring that the features delivered meet quality standards, resolve stated business problems, and are completed promptly within scoped project deliverables.

Key Responsibilities:

• Collaborate and define components of Genesys DX solutions, from both functional and business perspectives, with a key focus in Genesys Cloud Digital Solutions including:
• Digital feature setup experience
• Feature administration experience
• Define and implement requirements with supporting organizations, including Product Management, Sales, Development, Support, IT Operations, Finance, Marketing, and Legal
• Provide visibility to feature status and escalate issues to senior management
• Plan and track release milestones for feature releases
• Work closely with Product, User Experience, Development, and Quality Assurance administration to ensure effective feature delivery
• Provide clear customer communications, both written and verbal
• Create and deliver clear and concise product content for customer-facing documentation and sales enablement materials that outline delivered solutions
• Remove obstacles blocking or slowing down the teams
• Develop multiple projects at one time
• Develop and improve processes, communicate plans and achievements, and facilitate project meetings

Minimum Requirements:

• Experience in Cloud solutions, with a strong background in product management and cloud operations
• 5+ years of experience working in a Software Business Analyst or Software Product Manager capacity working on company software life cycle development
• Preferred experience working with digital support technologies in a customer support setting such as SMS, web messaging, AI, or bots
• Ability to prioritize issues effectively and meet tight deadlines when required
• Ability to develop the work and quality of other cross-functional team members working in different locations or geographies
• Ability to resolve conflict within a project team
• Critical thinker with strong analytical and problem-solving skills
• Excellent project management skills
• Ability to multi-task, prioritize and be detail-oriented
• Ability to take initiative and work self-guided
• Excellent communication skills, written and verbal

APPLY HERE