Great customer experiences start with Genesys. We are building the next generation of customer engagement/support products for the global marketplace, and looking for a passionate Product Designer to join us on this exciting and challenging journey. 

As a Product Designer at Genesys, you’ll incorporate user-centered design principles to produce high-quality designs and prototypes that inspire, engage, and excite our users. You’ll collaborate with fellow designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, conceptual models, personas, and flow charts among others. 

  Above all else, the User Experience team focuses on our users. We are passionate about meeting the needs of our users and positively impacting their day-to-day roles. We gather insights into customer usage, behaviors, and emotions in order to inspire and inform our design process. We strive to embody the voice of our users around the office and in our work. In this role, you’ll join a diverse team of design professionals while collaborating with leaders across the company to deliver our next-generation digital products. 

 Key Responsibilities: 

• Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy. 
• Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts. 
• Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery. 
• Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations. 
• Participate in cross-functional teams that include creative leads; designers; project managers; product managers; software developers and QA. 
• Effectively communicate design decisions to product teams, users, and leadership teams. 
• Keep up with evolving design trends, technologies, and best practices. 
• Ability to work on multiple projects at the same time. 

Minimum Requirements: 

• B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 
• 2+ years of proven experience designing software applications for a global audience. 
• Strong knowledge of interaction design processes and methodologies particularly as applied to desktop & mobile products. 
• Thrive in a fast-paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication. 
• Proactive and takes ownership for producing positive results. 
• Contributes as a valued team member and colleague with leaders at all levels. 
• Demonstrates personal self-awareness and desire for continual learning and personal development. 
• Must possess the presentation skills and professionalism to project a professional image, both internally and externally. 
• Have developed UX and/or User Interface (UI) designs for IT professionals. 
• Experience working closely with engineering to champion design at every step. 
• Have an online portfolio showing a mix of UX/UI design experience. 
• Proficient in a suite of Adobe tools and/or Sketch. 

APPLY HERE